Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unused, with tags, and in its original packaging. You must also provide proof of purchase.

To request a return, please contact us at [YOUR CUSTOMER SERVICE EMAIL].

If your return is approved, we will provide instructions on how and where to send your package.

Returns sent without contacting us first may not be accepted.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or applicable consumer law requires otherwise.

Original shipping costs are refundable where required by applicable consumer law.

30-DAY RETURNS

In addition to your statutory consumer rights, we offer a 30-day return period for eligible products.

If you change your mind and request a return within our 30-day return period, the item must be unused, in its original condition, with tags and original packaging.

REFUNDS

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Refunds will normally be processed within 10 business days after the return has been approved.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or incorrect.

If the issue is confirmed, we will provide a replacement or a full refund, including applicable return shipping costs.

STATUTORY CONSUMER RIGHTS

Nothing in this policy limits or excludes any consumer rights that apply to your purchase under applicable law.

For eligible online purchases in the United Kingdom, customers generally have a statutory right to cancel within 14 days of receiving the goods without giving a reason. Customers then generally have a further 14 days to return the goods.

For eligible purchases within the European Union, customers generally have a 14-day right of withdrawal for online purchases, subject to applicable legal exceptions.

NON-RETURNABLE ITEMS

Certain products may be excluded from the right to return where permitted by applicable law, including:

- Perishable goods
- Custom or personalised products
- Certain sealed products that cannot be returned for health or hygiene reasons once opened
- Certain digital products or services where the right of withdrawal has been lawfully waived or has expired
- Gift cards

EXCHANGES

If you wish to exchange an item, please contact us first. We may ask you to return the original item and place a new order.

CONTACT

For all return and refund requests, please contact us at:

support@novastyle.us